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More than a WhatsApp chatbot: applications on WhatsApp

A WhatsApp chatbot answers questions. Kwalify collects a full application on WhatsApp: it asks your questions one at a time, takes the documents, checks them against your rules, sends anything that fails to a person, chases what is missing, and gets the agreement signed.

by Timo van Deventer, Senior AI Product Specialist

A chatbot answers questions. Kwalify finishes applications.

An application is more than a conversation: it needs the right documents, checked against your rules, a decision on anything that doesn't fit, and a signature. Kwalify does each of those in the WhatsApp chat your customer already uses.

Asks your questions

One at a time, in a WhatsApp chat, in English or Afrikaans, from your own WhatsApp Business number.

Collects the documents

Your customer sends each document you ask for in the same chat.

Checks them against your rules

It reads the documents, does the sums and applies your rules to every application.

Sends what fails to a person

A rule that fails goes to someone on your team to decide. Kwalify never turns an application down by itself.

Chases what is missing

Reminders on WhatsApp, SMS or email, within the hours you set, until everything is in.

Gets it signed

The agreement is signed on the phone with a one-time code, with an audit trail and a sealed PDF.

See one application end to end.

Several people in one application

Loan, rental and membership applications often need more than one person. Each one is asked for their part and reminded until it is done.

What it costs

Applications on WhatsApp are on the Flows plan: R1 950 a month for 100 completed applications, then R15 each, with unlimited users. The first 10 customers get the founding price of R1 365 a month for 12 months. Setup is once-off, from R7 500.

You pay your own WhatsApp, SMS, AI and payment-provider costs, directly to those providers. Kwalify charges no fee per payment.

Onboarding clients? See client onboarding. Taking a deposit? See getting paid.

Questions people ask

How much does a WhatsApp chatbot cost?
Kwalify's Flows plan is R1 950 a month for 100 completed applications, then R15 each, with once-off setup from R7 500. WhatsApp charges you for some messages through your own account, directly.
Is there a free WhatsApp chatbot?
Kwalify's applications on WhatsApp are on the paid Flows plan. The free tools on this site, such as the quote maker and the invoice generator, are free and need no sign-up.
How do you set up a chatbot on WhatsApp?
With Kwalify you don't build a chatbot. You tell it your questions, the documents you need and your rules, and it runs them on your own WhatsApp Business number, so your customers see your business name. Setup is a once-off fee (see pricing).
Can one application involve several people?
Yes. On the Flows plan, several people can be part of one application, for example a borrower and a surety. Each one is asked for their part and reminded until it is done.

More on Kwalify

Tenant screening

Tenant applications on WhatsApp, checked against your affordability rules.

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WhatsApp Business API

What the WhatsApp Business API is, and what Meta charges in South Africa.

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How it works

An application end to end: asks, decides, chases, then signed and paid.

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Client onboarding

Details, documents and the engagement letter, collected and checked on WhatsApp.

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